As the TSA has failed to keep up with demand at airports, scrutiny has increased over the troubled agency. Even as promises have been made to decrease wait times, the TSA still seems unable to meet these promised objectives. Due to the poor performance of the TSA, the organization has been subject to inquiries and investigations. Recent reviews of the organization have reveal some deeply seeded problems.
If you have ever been through a TSA line, you know that many of the employees are bitter, angry, and downright rude. In far too many cases, employees take things too far and have been know to hurt people, embarrass them and interrogate travelers for little to no reason. Nothing points this out better than a story of a TSA agent opening an urn to inspect the contents, the remains of one of the passenger's parents, dropping the ashes on the floor. This was in violation to TSA's own guidelines to not open these containers. Further more after the passenger dropped down trying to recover the remains, the TSA agent laughed at the passenger. While this is anecdotal, these types of stories are far too common with this agency.
Now some new numbers have come out showing that the problem may be far deeper than anyone expected. Over the past 3 years, nearly half of the agency's 60,000 employees have been accused of and written up for misconduct. Even more staggering is that 12,000 of the 27,000 employees cited have had multiple citations against them. In the worst case one employee was accused of misconduct 18 separate times.
Highest misconduct rates at the agency centered around Los Angeles, Newark and Boston international airports. Almost all of those numbers favored the standard TSA Agent, very few were centered around managers or supervisory employees.
This problem is ingrained in the TSA culture and helps to explain why they seem almost incompetent at their jobs. Many tests show that the TSA misses as much as 95% or items not allowed on board aircraft. There is obviously a deep problem at the TSA that needs to be dealt with quickly.